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Returns or exchange shall not apply to defects resulting from accidents, alterations, abuse misuse and if the temperature indication sticker has been removed. Credit or replacement will be given on a pro rata basis of 2000 hours of actual service. If a failed tube is returned to rt X-ray (Pty) Ltd for inspection, transportation costs are to be prepaid.

Our standard delivery timeframe can vary depending on factors such as order size, quantity, and product availability. Typically, orders are ready within 2 to 3 business weeks, for more accurate estimates, please refer to the lead time information provided on your quotation.

Due to the nature of our product and certain materials contained inside customs regulations differ from country to country. Ensuring compliance with these regulations is essential to avoid any delays, fines, or complications during the shipping process, therefore shipping must be arranged by customer however we will assists as best as possible.

To accommodate our diverse client base, we offer a secure payment option. We offer an electronic bank transfers for both our local and international clients.

RT-Xray (Pty) Ltd warrants all its product to be free of manufacturing defects which will impair their normal operating life when used within their ratings. Such warranty shall not apply to defects resulting from accidents, alterations, abuse, misuse and if the temperature indication sticker has been removed. Claims under this warranty must be made within 12 months after installation or within 18 months after shipment from factory, and exludes damage caused by external means. Credit or replacement will be given on a pro rata basis of 2000 hours of actual service. If a failed tube is returned to rt X-ray (Pty) Ltd for inspection, transportation costs are to be prepaid.